Why we process personal data
Legal grounds for processing personal data
Contact information for GPSafe data controllers
Categories of Personal Data Processed by GPSafe
Personal data that is processed when you create a GPSafe account:
When you create a GPSafe account, we ask you to provide your email address and name. You can choose to provide only your first name or a nickname instead of your full name if you wish.
PURPOSES AND LEGAL GROUND 1:
(a) GPSafe processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on GPSafe’s legitimate interest in protecting the security of your account.
(c) If you provide your opt-in consent to receiving marketing information from GPSafe, GPSafe will also process your email address for the purpose of sending you marketing information about GPSafe products and apps. The legal ground for processing your email address for this purpose is your consent.
(d) GPSafe also processes your email address to associate it with your GPSafe account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.
Personal data that is processed when you sync your GPSafe device:
When you sync your device, we log data about the transmission, such as the IP address used when syncing, the sync time and date, crash/diagnostic logs, geographic location of the device, information about your device, information about the network used to sync (e.g., Wi-Fi or cellular) and device battery level
PURPOSE AND LEGAL GROUND 2:
We process this information to help identify and resolve errors or syncing issues. The legal ground for processing this information for this purpose is GPSafe’s legitimate interest in resolving errors or syncing issues and providing quality product support.
Personal data that is processed when you communicate with GPSafe:
When you interact with our customer support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the GPSafe products you own, such as their device ID and date of purchase. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign in to your GPSafe account, if appropriate, to help troubleshoot and resolve your issue.
PURPOSE AND LEGAL GROUND 3:
We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is GPSafe’s legitimate interests in providing quality product support. The legal ground for signing in to your GPSafe account, if appropriate, to help troubleshoot and resolve your issue is consent, which you may withdraw.
If you use a GPSafe device or app and provide your consent, then GPSafe will collect and upload from your device data such as location, speed, direction, and time and date of recording.
PURPOSE AND LEGAL GROUND 4:
This data is aggregated with data from other consenting users and is used to enhance the quality of our products and other features enabled by GPSafe or third parties. The legal ground for processing this data for this purpose is consent, which you may withdraw at any time.
GPSafe-sharings is a feature that enables you to send a link to people of your choice that allows them to see the real-time location of your device. Because anyone with access to the link will be able to see the real-time location of your GPSafe device, you should use caution in determining to whom you want to send the link and be sure that you trust them to not send the link to others whom you do not want to be able to view the location of your GPSafe device.
Other service providers:
GPSafe uses cloud services from third parties to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. GPSafe uses this data to analyze the level of engagement with its emails. GPSafe uses third-party service providers to ship purchased products to customers and to help us better understand our customers needs.
Transfers of Personal Data
GPSafe is a global business. To offer our products, apps and services, we may need to transfer your personal data to other GPSafe companies in other countries. When you create a GPSafe account, add personal data in your account profile, or upload data to your GPSafe account, your personal data will be collected and stored on GPSafe servers.
Cookies and Similar Technologies
GPSafe Mobile apps:
We also collect data from users about their usage of GPSafe mobile apps. The types of analytical information that are collected include the date and time the app accesses our servers, app version, the location of the device, language setting, what information and files have been downloaded to the app, user behavior (e.g., features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the app functions. GPSafe uses this data to improve the quality and functionality of our mobile apps, to develop and market products and features that best serve you and other users; and to help identify and fix app stability issues and other usability problems as quickly as possible.
The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our products, apps and websites so we can enhance the user experience and functionality of our products, apps and websites.
Here are examples of third-party providers of analytics and similar services we currently use:
Google: Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization.
Application Performance Monitoring:
GPSafe uses various software tools to analyze and monitor the performance of our complex ecosystem. To provide such services, our app receives basic request information, including IP address, necessary to detect and diagnose anomalous errors and response times.
The GPSafe device is not intended to be purchased by anyone under the age of 18 years old. When a parent or legal guardian purchases a device for use by a child and to locate a child, the parent assumes full responsibility for the information transmitted. knowingly collect personal information from children under the age of 18.
You have the right under the General Data Protection Regulation to request from GPSafe access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority.
To request access to or rectification, portability or erasure of your personal data, or to delete your GPSafe account, write your request to support and make sure to include all the details about your GPSafe account such as the log-in email and the device ID(s) of your GPSafe devices.
AV. Lázaro Cárdenas 406-2
Querétaro, Querétaro. México 76030
+52 (442) 214 5858